Street Maintenance

Please use the following form for any problems in your area that you wish to report:

General Inquiry / Request for Service / Complaint for Highway Form


The New York State Department of Transportation (NYSDOT) can help you steer clear of these hazards with its year-round, toll-free hot line at 1.800.POTHOLE (1.800.768.4653) to report potholes on the state's highway systems, including the Thruway. The line is available 24 hours a day, seven days a week.

For Damages on NYS Roads: Small Claims - Janet Graham (585) 371-9300

For potholes on Town Roads, please call the Highway Dept. at 585-742-5094.

For potholes on Village Roads, please call the Village DPW at 585-924-2004 or 924-3311.

Deer Removal

Undoubtedly, there will be some deer carcasses that are found in the public right-of-ways. Please report any deer found as follows:

  • On County roadways call 396-4000
  • On State Roadways call 396-4955
  • On Village Roadways call 924-2004 or 924-3311
  • On Town Roadways call 742-5094

Please contact the Highway Department at 742-5094 with any questions you have regarding the Town roadways.

Street Light Outage

For street light outages, please call the Highway Office at 585-742-5094 ext. 2201 or report it on the RG&E Website. Scroll down for form.

Spring Clean Up 

The Town of Victor highway crew will be out cleaning up from winter plowing operations in early April, weather permitting. This includes repairing plow damage to yards, driveways, etc. within the town's right of way. Topsoil repairs, reseeding, and york raking are some of the processes that will be used. The Sweepster truck will be out cleaning gutters, catch basins, and checking storm water systems. Tree crews will be continuing with removals, pruning, and trimming town wide.

Please call 585-742-5094 to report any lawn damages caused by town snow plows.